Refund policy

We aim to process all returns within 7-10 working days of receiving your parcel back with us, to which you will be notified via email. Your refund will be issued to your original payment method, and may take up to 7 working days to clear and reach your account.

Due to hygiene reasons, returns are not accepted on the following items: marks, earrings, swimwear or lingerie where hygiene seals have been removed. 

If you are qualified free postage but you have returned some of the item(s) you bought later, the original postage £3.99 will be deducted from the refund of the items you returned.